Frequently Asked Questions:
Is my digital piano compatible with the Keysnake?
The Keysnake is compatible with the vast majority of digital pianos and keyboards.
The Keysnake plugs into either MIDI DIN or USB B ports. Your digital piano or keyboard likely has at least one of these port types. What these ports look like can be seen on our homepage under 'Step 1. Plug In'.
The Keysnake is designed to fit the standard piano key size (each white key being approximately 23mm wide).
Is my smart device compatible with the Keysnake?
The PlugAndPlink app runs on both Android and Apple iOS devices.
What length is the Keysnake? Will it fit on my digital piano?
The Keysnake's body is four octaves long. For standard sized keys, four octaves spans 66cm from the left side of the bottom 'C' key to the left side of the top 'C' key.
If your digital piano has between 61 keys and 88 keys, the Keysnake will fit comfortably.
If you have a larger digital piano, in the rare case you may need to access high or low notes outside the Keysnake's range, you can quickly and easily recalibrate the Keysnake one octave up or down if needs be.
The Keysnake's neck is bendable, meaning you can bend the head away from the keys on a larger piano.
Who is the Keysnake for?
The Keysnake is designed to be used by players between a beginner and intermediate level.
Is there a subscription cost?
No! We currently only charge an upfront, one-off cost for the Keysnake
All features available at the time of purchase will remain free for ten years. Where subscriptions may be charged in the future, these will not apply to existing customers.
Do I need to buy any wires to use the Keysnake?
No! You are supplied with all the wires you may need.
Can I return it if I am not satisfied?
Yes! You have 30 days once you have received your Keysnake if you wish to receive a refund.
How do I return a Keysnake?
If you are within 30 days of receiving your Keysnake and wish to return it, please go to the 'Help' section of our app, and select 'Chat'. Alternatively, Whatsapp message us at +44 1908 714468
From here we can guide you on the returns process according to the country you are in.
Once we receive the Keysnake, please allow up to 14 days for us to refund your purchase and your shipping costs.
What if my Keysnake stops working?
The Keysnake is both FCC and CE tested. However, in the unlikely event that there is a problem with your Keysnake, our guarantee covers you for 12 months for a repair or replacement.
If you have an issue with your Keysnake please email us at info@plugandplink.com and we will guide you from there.
Don't see your question?
Contact us directly and we will quickly get back to you.